Thank you for attending the first webinar in the series by Waukesha County Technical College, “Getting Ready to Serve Today’s Students.”
After almost 100 years of maintaining a status quo that was created with the traditional college student in mind, Waukesha County Technical College’s (WCTC) Vice President of Learning Brad Piazza and former Vice President of Student Services Nicole Gahagan jointly led a College-wide revolution to respond to 21st-century student needs. After analyzing the student body and examining disaggregated success metrics, it became evident that the structure and systems that existed at the College were not serving the students of today. Instead of pointing the proverbial finger at the students, the data made it very clear that asking whether students were ready for college was the wrong question; the paradigm needed to be flipped to ask whether the College was ready for the student. With low completion rates and the significant gaps in achievement they observed, the answer was clearly no.
Inspired by the college completion agenda and the Guided Pathways movement, WCTC’s Vice Presidents of Learning and Student Services dove deep into data, as well as existing policies and practices, to understand the student experience and explore how a college built to suit their student body might look. Throughout this 3-part series, you will learn how these executive leaders created transformational change through organizational learning, cultivated employee engagement, and facilitated a data-informed systems-approach to successfully design a college experience that leads to student momentum and completion.
Moderator: Melanie Harris | Strategy Director, Complete College America
- Bradley Piazza, Ph.D. | Vice President – Learning at Waukesha County Technical College
- Nicole Gahagan | Student Support Consultant at Mount Mary University
Fast forward three years and, even in the wake of the COVID-19 pandemic, Waukesha County Technical College (WCTC) launched its college-wide revolution designed to help more student earn a credential in a timely manner. After analyzing the student body and examining disaggregated success metrics, it became evident that the structure and systems that existed at the College were not serving the students of today and a major transformation was imminent. With the goal of changing the way students become attracted to and progress through the College’s academic programs, WCTC has activated a new academic calendar and a revitalized model for student support. This webinar walks the audience through the three simple but often overlooked questions WCTC asked itself and the revelations their close examination unveiled.